FAQ

  • Telemedicine
  • Technical Support

  • What is Telemedicine ?
  • States Covered
  • Practice Guidelines
  • Patient Engagement
  • Common Conditions treated with telemedicine include
  • Common Conditions that cannot be treated with telemedicine include
  • Get Connected Requirements
  • Security & Privacy

What is Telemedicine ?

Telemedicine is the practice of medicine using technology (IT infrastructure, communication and connected medical devices) to cater and deliver healthcare over a distance through a telecommunication infrastructure, between a patient at an originating site and a physician licensed to practice medicine, at a remote site.

Telemedicine makes it possible to treat patients located far away from local health facilities or in areas with shortages of medical professionals are available by enabling clinicians to evaluate, diagnose and treat patients remotely. It is a tool for convenient medical care when needed and refers specifically to clinical services.

States Covered

StayHomeIWill is licensed to serve any resident, facility, or hospital in the state of Ohio.

Practice Guidelines

The provider will:
  • Follow federal, state, and local regulatory and licensure requirements
  • Follow evidence-based guidelines
  • Educate patients regarding
    1. The nature of calls
    2. Provide credentials
    3. Scheduling calls and the length of calls
    4. Record keeping
    5. Privacy & confidentiality
    6. Billing arrangements
Before/during a telemedicine visit, the provider will:
  • Determine if it is appropriate to use telemedicine
  • Introduce all persons involved
  • Document locations of provider and patient
  • Obtain patient’s consent to consent to a caregiver’s presence/participation
  • Provide HIPAA compliance disclosure
  • Obtain patient’s consent to recording (if applicable)
  • Discuss the cost
  • Ensure data security/encryption

 

During/after a telemedicine visit, the provider will:
  • Establish a follow-up plan
  • Explain the process to the patients ask them to request copies of telemedicine encounters
  • Establish a process for storing & transferring data
  • Generate an electronic medical record

 

Scope of Service Policy

The provider may establish a diagnosis and treatment plan or the provider may also refer to another medical facility for evaluation and/or treatment.

 

Prescribing Policy

The provider will not prescribe narcotics for chronic medical problems.

 

Follow-up Policy

Health records are stored according to federal HIPAA regulations and shared with patient’s facility after a consult.

 

Emergency and Referral Policy

The provider will have an emergency or contingency plan that is communicated to the patient. The provider will also have access to available medical resources in proximity to the patient in order to make referrals or request transfers when indicated.

 

Clinical Protocols
  • Named condition and corresponding ICD code.
  • Scope of condition are amenable to treatment by telemedicine based on evidence-based guidelines
  • The mode of intervention required to diagnose and treat the condition i.e. under which circumstances is video-conferencing care adequate and required, and when is an in-person visit needed.
  • Documentation required to appropriately assess the patient’s condition including history and any video-based examination.
  • Parameters under which conditions can be treated
  • Parameters under which the condition may not be treated and requires making a referral.
  • Parameters under which prescription can and cannot be made.

 

Patient Evaluation Protocols
  • Supported by clinical history
  • Utilizes patient medical record where possible
  • Utilizes diagnostic data, lab test results, and peripheral devices for patient physical exam

Patient Engagement

Patient Engagement is critical to improve health outcome and reduce costs

  • Frequent, real-time communication and feedback are essential in supporting health behavior change and empowering patient engagement
  • 40% of deaths in the US are caused by modifiable behavioral issues like
    • smoking, obesity, poor blood sugar control,
    • poor blood pressure control, inadequate exercise, medication non-adherence
    • neglect in follow-up medical appointments
  • IT platforms used to motivate patient engagement
    • Short message service (SMS)-capable mobile devices
    • Internet-based interventions
    • Social media: Partners Health Social Media and Cancer pain App
    • Online communication tools
  • A recent systematic review : IT platform on self-management among diabetic patient; Positive effects in 74% of studies

Common Conditions treated with telemedicine include

  • Sinus Problems
  • Bronchitis 
  • Constipation
  • Nausea
  • Respiratory Tract infection 
  • Allergies 
  • Sore Throat
  • Insect Bites
  • Pharyngitis
  • Urinary Tract 
  • Cold and Flu symptoms 
  • Rash/skin irritations 
  • Diarrhea
  • Ear infections
  • Minor Burns
  • Poison ivy
  • Pink eye
  • Joint Aches & Pains
  • Smoking Cessation
  • Rashes
  • Hypertension
  • Minor sprains
  • Vomiting

Common Conditions that cannot be treated with telemedicine include

  • Chest pain or pressure
  • Strokes
  • Significant, uncontrolled bleeding
  • Difficulty in breathing
  • Unconsciousness
  • Poisoning
  • Moderate to severe burns
  • Convulsions or seizures
  • Serious head, neck or back injuries
  • Serious limb impairment or broken bones

Get Connected Requirements

  • A PC running Windows / MAC
  • A browser such as Google Chrome or IE.
  • A high-speed Internet connection.
  • A webcam with at least 1.3 megapixels resolution.
  • A microphone (most webcams already have microphone built in)

Security & Privacy

All data entered within the application is stored with Security and Privacy that follow HIPAA. Your personal data is not shared with anyone.

  • We do not store your credit card information.
  • The website is SSL encrypted to ensure that any and every data is secure.

           

  • Call
  • What devices can I use to see the doctor?
  • What are the system requirements for my device?

Call

What devices can I use to see the doctor?

You can talk with the doctor using your laptop, tablet, or cell phone.

What are the system requirements for my device?

To use video conferencing, you need a high-speed internet connection, a webcam, and a microphone.